FedEx Moldova
One platformfor pricing, customers and service.
For FedEx services in the Republic of Moldova we build and run — together with CORST GRUP SRL, the official FedEx representative in the country — a platform that calculates complex prices and connects customer, order and service processes in one system.
- Client
- CORST GRUP SRL, Chișinău
- Role
- Official FedEx representative, Republic of Moldova
- Partnership
- since 2017
- Scope
- Pricing engine · Platform CRM · Service & AI · Integrations · Operations
- Status
- in production, continuously evolving
A shipping price is neverjust weight times distance.
Destination country, region, package size, weight, packaging and transport mode all interlock. Exceptions and differing tariff models add complexity. At the same time, customers expect fast, comprehensible quotes and reliable answers on every contact channel.
So CORST GRUP didn't need yet another isolated tool — it needed a digital foundation where pricing logic, customer data, communication and integrations work together.
- Tariffs across countries, zones, services and exceptions — too much for spreadsheets
- Requests on every channel: phone, email, chat, website
- Every quote tied up experienced staff in manual coordination
- Isolated tools didn't grow with the business
Built together.Extended over years.
t-next has worked with CORST GRUP since 2017. Step by step, early digital applications grew into a platform that connects core operations. We build and maintain web applications, CRM, pricing logic and integrations — and extend the system together with the day-to-day business.
New requirements are not bolted on as another silo; they are integrated into one shared architecture.
- 2017partnership begins
- CRM & pipelines
- Pricing engine
- Service portal & AI
- todayongoing expansion
Milestones simplified — happy to share details in a call.
Complex tariffs.Consistent results.
The pricing engine brings multi-dimensional tariff logic together in one place: route and zone, FedEx or TNT service, import or export, product, packaging and weight. It handles base, customer and supplier tariffs as well as surcharges, discounts, currencies and manual approvals.
Every calculation follows the same business logic — whether a request comes in through the website, through sales or from a connected process. A qualified request can become a lead or an order directly, linked to its shipment and calculated rate.
The business value isn't the price form. It's a shared basis for decisions: quote, customer rate, supplier cost and margin.
One calculation, three perspectives: selling price, customer rate, supplier cost.
Interfaces redrawn in simplified form — we show the real screens in a call.
Configurable day to day.Extensible at the core.
The platform core connects companies, contacts and activities with the operational modules of logistics. For every customer, master data, telephony with caller ID, financial status and history, and agreed terms come together in one place — a complete picture for sales and service.
Custom fields, value lists, saved views and filters plus freely defined pipeline phases make recurring adjustments a matter of configuration — not a development project.
Specialised capabilities — tariffs, shipments, manifests, contracts, finance — are built by t-next as real domain modules on the same core. The result is neither a rigid off-the-shelf CRM nor a new silo for every requirement.
Tenant separation, role-based navigation, row-level security, change metadata and soft delete form the technical base for SaaS-grade use.
What repeats gets configured. Only what is genuinely new gets built.
Personally reachable.Reliably tracked.
Through a central service portal, customers submit requests easily and can review them at any time. Status, follow-up questions and resolution stay transparent — and a real person takes personal ownership of the case.
Requests from chat and other service channels come together in one shared working context, with contact, message history and the person in charge. Internally, cases link to customer, order and invoice, enriched by activities, files and an AI-generated summary.
The AI works with real business context: the assistant pulls together customer, contact, activity, invoice, contract and order information — multilingual, from summaries to payment messages. Decisions and outbound communication stay with the team.
AI speeds up the answer. The decision stays with the team.
From first contactto the invoice.
The platform doesn't stop at the CRM contact. It runs through leads, orders, shipments and rates, and supports operations with manifest import, invoices, balances, costs, credit notes, contracts and analytics. Tariff and zone data flows all the way into generated contract documents and annexes.
t-next is responsible for the system, not for isolated screens: we evolve integrations and domain modules and adapt the platform to new operational requirements. Architecture knowledge and product ownership stay available for the long run.
One core forprice, customer and operations.
Responsibilities and information flow, deliberately simplified — no confidential infrastructure details.
How the platformmeasures up.
of joint development — from the first application to a platform
Partnership since 2017connects pricing, orders, service and finance — instead of separate silos
one multi-tenant coreof package shipments a month — priced, ordered and invoiced through the platform
monthly volumeWe can always see where a request stands. Quotes that used to need coordination now come straight out of the system — and when something sticks, t-next is personally there.
Three services, one project
This reference shows all three t-next service areas working together:
Pricing or process logicthat doesn't fit the standard?
Let's work out how it becomes a reliable system — and which parts can be configured, integrated or custom-built.
Book an intro call